Refund and Returns Policy

Please read the following carefully, then send us a refund request by creating a ticket in the support section.

Requests for Refund must be clear and acceptable:

  1. Before you buy, be sure to request a trial account. We have set up a trial account so that you can test it, and if you are not satisfied, do not buy a long-term service.
  2. If your internet speed is slow, you will not be able to see and use our københavn-iptv services and then request a refund.
  3. The big københavn-iptv team is always ready to respond 24 hours a day, seven days a week, and if you can’t set up the københavn-iptv service on the devices you have for any reason, it won’t include refunds. Please see and learn the necessary tutorials on setting up IPTV.
  4. If you made a mistake in choosing the service and completed the payment, you can find a ticket in the support section entitled “Create then our support team will review it, accept it, and do the refund. Payment error: this means that you want to buy a 3-month service but have mistakenly chosen and paid for a year or less.
  5. If your account expires 7 days later, the refund request will not be accepted.